VIRTUAL VOICE OPERATOR
State-of-the-art solution for optimizing Call-center operations, improving service quality and reducing costs.
VIRTUAL VOICE OPERATOR
WITH ARTIFICIAL INTELLIGENCE
It speaks with a human voice, has artificial intelligence, and is able to replace a human person on the phone.
Simultaneously processing hundreds of calls, the robot is able to replace a whole staff of operators, reduce peak loads on a call-center, eliminates the need for training new operators and money losses in the process of adapting newcomers, helps you avoid spending resources on routine tasks and eliminates mistakes in conversations. This solution significantly saves company resources and helps to grown up your business.
WORKS WITHOUT BREAKS AND WEEKENDS
DECREASES COSTS OF
in 5 TIMES
IMPROVING THE EFFICIENCY OF A CALL-CENTER
DECREASES IDLE TIME OF A CALL-CENTER
< 1 SEC
in 0,8 %
THE ROBOT WAS DETECTED
ABILITY TO IMITATE A HUMAN’S WAY OF SENSING THINGS,
MAKING DECISIONS AND COMMUNICATING.
AI IS A JUDGMENT-BASED TECHNOLOGY DESIGNED TO THINK
AND DO AS A HUMAN WOULD.
WHAT TASKS DOES IT SOLVE
Uses a 'decision tree' negotiations logic to trigger a payment, helps to enrich customer data, significantly decreases workload of a Call-center by quickly processing such cases as 'ready-to-pay', 'paid', Unattended and etc. (which normally take up to 70% of operators' work time).
Virtual Voice Operator will significantly improve existing sales business process: call through all leads, inform about new products/services, conduct surveys and collect accurate information in standard format for further processing.
Virtual Voice Operator can perform compliance and quality monitoring function. It helps to identify errors in conversations of operators, by checking keywords and correctness of using an original script.
Virtual Voice Operator is an effective supporter for reminding your customers about upcoming payments and overdue payments. The robot can quickly call and inform all your customers regardless of the contact database size.
WHY VIRTUAL VOICE OPERATOR?
MIMICRY OF NATURAL HUMAN SPEECH
Professional voice with the right intonation; gender-based voice selection for each call; doesn't get tired or make mistakes.
A UNIQUE SYSTEM FOR BUILDING DIALOGUES AND LEARNING
AI can comprehend open conversations while contextualizing them to a case or scenario, takes into account the history of the conversation; Uses a neural network to saturate the data.
MINIMUM DELAYS FOR CUSTOMER RESPON
Use of streaming speech recognition; own algorithm for making decisions about the end of speech, direct connection of voice channels.
A UNIQUE LOGIC FOR DEBT RECOVERY AND FINANCIAL SERVICES' SUPPORT
The robot was developed and improved based on the logic of the debt collection process and working with financial products, derived from years of experience in the field of financial services and debt recovery.